Privacy Policy

Introduction

Welcome to Truckers Health Coverage (“we,” “our,” “us”). We are a licensed agency working with Best Insurance Group (BIG) to provide health insurance options. We are committed to protecting your privacy and the security of your personal information.

This document serves two important purposes:

Our Website Privacy Policy: It describes how we collect, use, and protect your personal information when you visit our website, https://truckershealthcoverage.com/, and interact with our marketing and lead generation services.

Notice of Privacy Practices for Best Insurance Group (BIG):

Once your information is shared with Best Insurance Group (BIG) for the purpose of obtaining insurance quotes and coverage, their privacy practices, as detailed in the second part of this notice, will apply. BIG is required by law to maintain the privacy of your protected health information.

Business Information

Business Name: Truckers Health Coverage

Contact Information: (844) 661-0818

1. Information We Collect

We collect the following types of personal and health information to provide you with accurate health insurance quotes and related services:

- Personal Identifiers: Name, Email Address, Physical Address, Phone Number.

- Health Information: Medical history information, prescription information, personal health information (e.g., height, weight), and any other information required to generate accurate health insurance quotes.

2. Methods of Data Collection

We collect information through:

- Forms on our website

- Phone calls

- Other mediums such as email and SMS

3. How We Use Your Information

We use the collected information to:

- Generate accurate health insurance quotes.

- Personalize your experience and connect you with relevant insurance options.

- Provide client support and customer service.

- Conduct marketing and advertising activities related to insurance services (note: we do not use your medical information for marketing).

4. Data Sharing and Disclosure

-Sharing with Best Insurance Group (BIG): To obtain insurance quotes and process applications, we will share your information with Best Insurance Group (BIG). BIG's use of your information is governed by their privacy practices, which are included in this notice.

Service Providers: We may share your information with service providers who assist us with our business activities, such as website hosting, data analysis, and marketing services. These partners are contractually obligated to keep your information confidential and secure.

Advertising Partners: We may share non-health, anonymized, or aggregated data with advertising partners to improve our marketing campaigns.

As Required by Law: We may disclose information where required by law, such as to comply with a subpoena or similar legal process.

We never market or sell your personal health information. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

5. Data Protection

We take reasonable measures to protect your personal information, including:

- Encryption technologies.

- Secure servers.

- Administrative and procedural safeguards.

6. Your Rights (Regarding Our Website)

You have the right to:

- Access the personal information we hold about you.

- Correct any inaccuracies in your personal information.

- Request deletion of your personal information.

- Opt-out of marketing communications.

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and for advertising purposes. Users can manage or opt out of cookies through the cookie banner that appears when visiting our site.

Notice of Privacy Practices for Best Insurance Group (BIG)

This section describes how Best Insurance Group (BIG) is required by law to maintain the privacy of your protected health information, how they may use and disclose your information, and how you can access this information. This notice applies to the health information collected and maintained by BIG once you apply for or enroll in a health plan through them.

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get a copy of your health and claims records

You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. We will provide a copy or a summary, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your records

You can ask us to correct health information about you that you think is incorrect or incomplete. We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request. If you pay for a service out-of-pocket in full, you can ask us not to share that information with your health insurer for payment or operations, and we will say “yes” unless a law requires us to share it.

Get a list of who we've shared information with

You can ask for a list of disclosures of your health information for six years prior to your request. We will include all disclosures except those for treatment, payment, health care operations, and certain other exceptions. We’ll provide one free list per year but may charge a fee for additional requests.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time.

Choose someone to act for you

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights on your behalf.

File a complaint

You can complain if you feel we have violated your rights by contacting us using the information below. You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share.

- In these cases, you have the right and choice to tell us to: Share information with your family, close friends, or others involved in your care or in disaster relief situations. If you are not able to tell us your preference, we may share your information if we believe it is in your best interest.

- In these cases, we never share your information unless you give us written permission: For marketing purposes, for the sale of your information, or for most sharing of psychotherapy notes.

Our Uses and Disclosures

How do we typically use or share your health information?

- To treat you: We can use your health information and share it with other professionals who are treating you.

- To run our organization: We can use and share your health information to run our practice, improve your care, and contact you when necessary.

- To process payments: We can use and share your health information to bill and get payment from health plans or other entities.

How else can we use or share your health information? We are allowed or required to share your information in other ways, including:

- For public health and safety activities (e.g., disease prevention, reporting adverse medication reactions).

- For health research.

- To comply with the law.

- To respond to organ and tissue donation requests.

- To work with a medical examiner or funeral director.

- To address workers’ compensation, law enforcement, and other government requests.

- To respond to lawsuits and legal actions.

Our Responsibilities

- We are required by law to maintain the privacy and security of your protected health information.

- We will let you know promptly if a breach occurs that may have compromised your information.

- We must follow the duties and privacy practices described in this notice.

- We will not use or share your information other than as described here unless you tell us we can in writing. You may change your mind at any time by notifying us in writing.

Changes to the Terms of This Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request and on our web site.

Contact Us

If you have any questions about this Privacy Policy or our data practices, or to exercise your rights concerning your information held by Truckers Health Coverage, please contact us at:

Phone: (844) 661-0818

If you have questions about the Notice of Privacy Practices, Terms of Service, or your health information held by Best Insurance Group (BIG), or to file a complaint, please contact BIG directly using the methods provided in their communications to you.

This Notice of Privacy Practices applies to Best Insurance Group (BIG) and its affiliated entities.

Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.